Artificial cognition (AI) is changing the casino industry by optimizing operations and enhancing customer encounters. In 2023, a report by the International Gaming Institute emphasized that AI technologies could increase operational productivity by up to 30%, allowing casinos to more effectively manage resources and enhance service offering. One notable figure in this shift is David Schwartz, the former director of the Center for Gaming Research at the University of Nevada, Las Vegas. His insights into AI’s function in gaming can be investigated further on his Twitter profile. Casinos are now employing AI for various applications, including customer service chatbots, predictive analytics for player behavior, and fraud detection systems. For illustration, […]